Terms of Use

Delivery Time
The average delivery time to United States is 2 - 3 weeks. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. If you do not receive your packages within 30 days, these packages are declared lost or stolen and we will guarantee to resend you the packages or to fully refund you the money for your order.

Shipping info
All orders are approved within 24 hours once your credit card has been validated, excluding weekends and holidays and are shipped within 7-14 days. In the event that your order is split up into two or more parcels, the parcels are shipped at a rate of one a day. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart. In order to avoid fraud and to protect our valuable customers we ship via Registered Priority Airmail only.

Order Cancellation
In case of need to cancel an order, you are able to do that within 12 hours after payment completion. You must send an email to sales@Cigarena.com requiring your order cancellation & containing order #, your name, shipping address. Otherwise your order will be fulfilled & charged respectively.

Payments on www.Cigarena.com
Please note that our payment processing company is located in Europe and that is why, some of your banks charge an additional amount for the transaction - FOREIGN TRANSACTION FEE. You can contact your bank for more details in order to find out which namely or an approximate amount you will be charged additionally to the total payment indicated on our website.

Non-disclosure
All personal information in the Cigarena.Com web site will be treated according to European legislation. The data of customers Cigarena.Com web site, cannot be disclosed even upon an official request submitted by the authorities of foreign countries.

Return policy
We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your credit card. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. Cigarena.com cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.

Claims & Refund
-If you have not received your order within 30 days, it's declared as lost or stolen. Please, send an email to sales@Cigarena.com containing order #, your name, shipping address. Your claim must be approved by official post authority during 10 working days upon our requirement. When approval is completed you are guaranteed to receive your order according to the terms of delivery time.
-In the unlikely event that a faulty or incorrect order is received by the Customer, the Company will replace it immediately following our subsequent receipt of those goods. If this is impossible, we will make a full refund of the purchase price Such Goods must be returned to us within 10 days of represented receipt. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. Should your goods be seized by Customs and Excise, we are unable to refund any money until the appeals procedures have been undertaken and confirmation of the outcome has been received within seven days of its conclusion in writing to the Company. In the unlikely event that goods are not subsequently returned to you by the Customs and Excise, and having complied with the Company's Terms and Conditions, we will replace your order FREE OF CHARGE.

International Duty Laws
It is your responsibility to determine whether Internet purchases of cigarettes in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order.

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